Accessibility & Shipping

Accessibility Statement

This statement was last updated on [11/1/25].

At Rolux Creative Company LLC, we are committed to making our website and online services accessible and user-friendly for everyone. We believe that all people, regardless of ability, should have equal access to the beauty, creativity, and joy our handcrafted resin products bring.

Our Commitment

We strive to ensure that our website and digital content comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our ongoing goal is to provide a positive and inclusive experience for all visitors.

Accessibility Features

We have taken the following steps to make our website accessible:

Clear navigation and consistent layout for ease of use.
Alt text descriptions for images and decorative content.
Readable font sizes and color contrast for visual accessibility.
Keyboard navigability for users who do not use a mouse.
Mobile-friendly design for access across devices.

Ongoing Efforts

Accessibility is an ongoing process. We continuously review and update our website to identify and address potential accessibility barriers. Our aim is to ensure that everyone can easily browse, shop, and connect with our business.

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have difficulty using our site, please contact us so we can make improvements.

We aim to respond to accessibility-related inquiries within a reasonable timeframe and are happy to provide information or assistance through alternative means if needed.

Third-Party Content

While we strive to ensure accessibility across all areas of our website, some third-party applications or content (such as payment processors or embedded social media feeds) may not fully meet accessibility standards. We encourage these providers to offer accessible and inclusive services and will continue to seek accessible alternatives whenever possible.

Statement of Inclusion

At Rolux Creative Shop LLC, inclusivity is at the heart of what we do. Whether online or in person, we want all customers to feel valued, respected, and inspired by our work.

Shipping Policy

Last updated: [11/1/25]

Thank you for shopping with Rolux Creative Shop! Each of our handcrafted resin pieces is made with care and attention to detail. Because our products are handmade, processing and shipping times may vary. Please review our shipping policy below to understand how we handle orders and deliveries.

Processing Time

All items are handmade to order, unless otherwise noted.
Standard processing time is [3–5 business days] before shipment.
Custom or personalized orders may take longer depending on design complexity.
You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order size.
We currently ship within the United States.
Estimated delivery time after shipping:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1–2 business days

Please note that delivery times are estimates and not guaranteed.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

Shipping Delays

We are not responsible for shipping delays caused by:

Carrier delays (e.g., USPS, UPS, FedEx, etc.)
Weather conditions or natural disasters
Incorrect or incomplete shipping addresses provided by the customer

We always do our best to help track delayed packages and assist you with carrier inquiries.

Lost or Damaged Packages

If your package is lost or arrives damaged:

Please contact us within 7 business days of delivery or the expected delivery date.
Include your order number and photos of any damage (if applicable).
We will assist you in filing a claim with the shipping carrier and work toward a solution, which may include a replacement or store credit depending on the situation.

Please note: Once an item leaves our facility, it becomes the responsibility of the shipping carrier.

Incorrect Addresses

Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at roluxcreativeshop@gmail.com.
We cannot guarantee changes once an order has been processed or shipped. Packages returned due to an incorrect address may incur additional shipping costs to resend.

Questions

If you have any questions about our shipping policy, please contact us:
Rolux Creative Shop
Email: roluxcreativeshop@gmail.com
Website: www.roluxcreativeshop.com