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Terms & Conditions
&
Refund Policy

Terms & Conditions

Last updated: 11/1/2025

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Welcome to Rolux Creative Shop!


These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or making a purchase from our website or affiliated platforms, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree with these Terms, please do not use our website or purchase our products.

 

General Information

This website is operated by Rolux Creative Shop (“we,” “us,” or “our”). We offer handcrafted resin products, custom creations, and related goods and services. All information, images, and content provided on this site are the property of Rolux Creative Shop LLC.

We reserve the right to refuse service to anyone for any reason at any time.

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Products and Services

  • All our products are handcrafted, and each item is unique. Slight variations in color, shape, and texture are natural and not considered defects.

  • Product descriptions, images, and prices are subject to change without notice.

  • We make every effort to display our products as accurately as possible, but colors may vary slightly due to lighting or screen settings.

  • We reserve the right to modify or discontinue any product at any time without liability to you or any third party.

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  • Orders and Payment

  • By placing an order, you represent that all information provided is accurate and complete.

  • Prices are listed in USD and do not include taxes or shipping costs unless otherwise stated.

  • Payment must be received before your order is processed and shipped.

  • We accept credit/debit cards, PayPal, etc. through secure third-party processors.

  • We reserve the right to refuse or cancel orders if fraud or unauthorized activity is suspected.

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 Shipping and Delivery

Please review our [Shipping Policy] for detailed information regarding shipping times, costs, and lost or damaged items. Once an item leaves our facility, we are not responsible for carrier delays or delivery issues.

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Returns and Refunds

Due to the handcrafted nature of our products, all sales are final unless otherwise stated.
If you receive a damaged or incorrect item, please contact us within 7 business days of delivery for assistance. See our [Refund & Return Policy] for full details.

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Intellectual Property

All designs, product names, photos, graphics, logos, and written content on this website are the intellectual property of Rolux Creative Shop LLC and protected under copyright and trademark laws.
You may not reproduce, distribute, or use any materials from this site without our prior written consent.

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User Conduct

When using our website, you agree not to:

  • Violate any local, state, national, or international laws;

  • Upload or transmit any viruses, malware, or harmful code;

  • Attempt to gain unauthorized access to our systems or data;

  • Use our website or products for illegal, abusive, or fraudulent purposes.

We reserve the right to terminate your access to our site for any violation of these Terms.

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Limitation of Liability

To the fullest extent permitted by law, Rolux Creative Shop LLC shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services, including but not limited to loss of profits, personal injury, or property damage.

All products are provided “as is” without warranties of any kind, whether express or implied.

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Indemnification

You agree to indemnify and hold harmless Rolux Creative Shop LLC, its owners, employees, and affiliates from any claims, damages, or expenses arising out of your misuse of our products, violation of these Terms, or infringement of third-party rights.

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Privacy

Your submission of personal information through our website is governed by our [Privacy Policy], which outlines how we collect, use, and protect your data.

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Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting on this page, with the “Last updated” date revised accordingly.
It is your responsibility to review this page periodically for updates.

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Governing Law

These Terms and any disputes arising from your use of our website or products shall be governed by and construed in accordance with the laws of Georgia/United States, without regard to its conflict of law provisions.

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Refund Policy

Last updated: 11/1/25
 

Thank you for your purchase from Rolux Creative Shop! Each of our resin creations is handcrafted with care, and we hope you love your item as much as we loved making it. Because our pieces are custom and handmade, please review the policy below regarding returns, exchanges, and refunds.

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All Sales Are Final

Due to the handcrafted and made-to-order nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
However, we always want you to be happy with your purchase—if there is an issue with your order, please contact us so we can make it right (see below).

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Damaged or Defective Items

We carefully inspect and package every item before shipping, but if your order arrives damaged or defective, please contact us within 7 business days of delivery.

To report an issue, email us at roluxcreaticeshop@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged item and packaging

Once reviewed, we’ll determine the best solution, which may include:

  • A replacement item (if possible)

  • A store credit or partial refund

Please note: Minor imperfections, air bubbles, or color variations are natural results of the resin curing process and are not considered defects.

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Custom Orders

Custom and personalized resin pieces are made specifically for you and cannot be returned or refunded unless they arrive damaged. We will communicate design details with you before production to ensure your satisfaction.

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Shipping Costs

Shipping fees are non-refundable.
If a replacement item is approved due to damage or defect, we will cover return or replacement shipping costs as appropriate.

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Lost or Delayed Packages

Once an item has been shipped and tracking information provided, Rolux Creative Shop LLC is not responsible for delivery delays, loss, or theft during transit.
If your package is lost or delayed, please contact the shipping carrier directly using your tracking number. We are happy to assist with carrier claims when possible.

 

Refund Processing (if applicable)

If a refund is approved:

  • Refunds will be issued to the original method of payment.

  • Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

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Contact Us

We want every customer to feel valued and satisfied. If you have any concerns or questions about your order, please reach out:

Rolux Creative Shop 

Email: roluxcreativeshop@gmail.com
Website: ww.roluxcreativeshop.com

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